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Increasing Tenant Engagement Through Plug Load Management (2016)

According to the U.S. Department of Energy (DOE), plug and process loads (PPLs) consume about one-third of energy in commercial buildings. Tower sought out expertise from the Institute for Market Transformation (IMT), a DC-based nonprofit that promotes energy efficiency in buildings, and the Waypoint Building Group, a software and analytics provider for commercial real estate for solutions to reduce plug and process load energy in their multi-tenant office building, The Millennium

Leasing Consultant

Reports to:                   Leasing Manager

Location:                       Silver Spring, MD

Compensation:          Non-Exempt / eligible for overtime.  Bonuses based on bonus program.

Summary:                    Interacts directly with prospective and current residents to achieve maximum revenue and satisfied customers. The Leasing Consultant is responsible for the sales process including, but not limited to, marketing, lead management, touring, closing and providing unparalleled customer service to prospects and residents.

Essential Duties and Responsibilities:

  • Maintain an excellent customer service relationship

The Clear Plath to Reduced Impact (2016)

Working with the DCSEU in 2015, Tower replaced more than 850 lamps and fixtures in the parking garage and below-grade back of house areas with high quality, ENERGY STAR and Design Lights Consortium (DLC) qualified lifetime warrantied LEDs.

Assistant Property Manager – Silver Spring, MD

Reports to: Property Manager

Supervises: On-site office personnel in the absence of the PM/Director

Compensation: Non-Exempt / Hourly. Bonus as determined by the program.

Essential Duties and Responsibilities:
· Receives and collects all rent and cash receipts in accordance with company
· Maintains all resident files, ensuring completeness and accuracy of all
paperwork and documentation.
· Inputs all cash receipts to appropriate income accounts in Yardi and
prepares and generates a list of deposit receipts and amounts in

Property Manager

Reports to: Director of Residential Management

Location:  Silver Spring, MD

Supervises: On-site office and property personnel

Compensation: Exempt/Salaried. Bonus as determined by the program

Essential Duties and Responsibilities:
• Day to day management of all physical aspects of the property, and ensuring that
they are at all times fully functional and maintained in an attractive condition
through daily visual inspections, property walks and team walks as necessary.
• Maintain an excellent customer service relationship by adhering to the

Maintenance Technician – Silver Spring, MD

Reports to:  Chief Engineer/ Maintenance Supervisor

Compensation: Non-Exempt / Hourly.

The Maintenance Technician II will be responsible for executing maintenance requests by diagnosing problems and making repairs and ensuring service requests and repairs are made in a timely manner.
· Report any maintenance concerns for repairs on vacant apartments, occupied apartments, models, clubhouse and/or common areas to the Chief Engineer and/or Maintenance Supervisor
· Maintain open communication with all members of property management
· Monitor

Lead Concierge

Location:  Silver Spring, MD

Position Summary

The Concierge will report to the Leasing Manager, and will be responsible for providing a comfortable atmosphere and stress-free environment to residents and their guests by delivering remarkable customer service. Duties include managing the front desk or office area, providing miscellaneous services and information to residents, at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.

Essential Duties & Responsibilities

  • Supervises concierge

Concierge – Silver Spring, MD

Job Description: Concierge

Office Location: Silver Spring, Maryland

Reports to:  Property Manager

Position Type: Full Time

Shifts: 3PM-11PM


The Concierge is a customer-facing role, and is a true Ambassador of The Tower Company.  This individual interacts with both existing and prospective residents, vendors, contractors, visitors, as well as other employees. The Concierge enhances the resident experience by providing outstanding customer and guest services.  This position reports to the Property Manager.

Responsibilities will include, but not be

Service Manager

Location:  Silver Spring, MD

Service Manager Job Description

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks.

Job Responsibilities:

  1. Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of